FAQ & Troubleshooting
Got questions? We've got answers. If you can't find what you're looking for, feel free to contact our support team.
How much does it cost?
Vectorized uses a simple credit system. Every vectorization costs exactly 1 credit. You can buy credit packs starting from just $4 for 100 credits, which never expire for active accounts.
Is my design data safe?
Yes. Your images are processed securely using encrypted connections and are automatically deleted from our processing servers after the vectorization is complete. We do not use your images for training our models.
What image formats are supported?
We support all common bitmap formats: PNG, JPG, JPEG, and WEBP. For the best results, use high-contrast images with clear boundaries.
Can I try before buying credits?
Absolutely! New users can get free credits refreshed monthly to test the precision and quality of our vectorization algorithm. Each tool in the Plugcamp suite is available on the free tier with some limitations.
What represents a 'Credit'?
A credit is our platform's internal currency. One credit allows for one full AI vectorization of a bitmap image. Credits are shared across all Plugcamp AI tools, allowing you to use them for upscaling, background removal, and more.
Can't find your answer?
Join our community or reach out to support.